Shipping & Returen Policy
Return Policy
At Neo-Green Herbs INC, we strive to provide our valued customers with high-quality products and an exceptional shopping experience. While we take great care to ensure the accuracy and satisfaction of every order, we understand that circumstances may arise where you need to inquire about returning an item. To maintain clarity and fairness for all parties involved, we have established the following return policy. Please review it carefully before making a purchase.
1. General Return Guidelines
Our return policy is straightforward: unless an item is defective or damaged upon arrival, all sales are considered final. This means that we do not accept returns for reasons such as change of mind, incorrect size selection (if applicable), or simply not liking the product as much as anticipated. We encourage our customers to thoroughly review product descriptions, dimensions, and any applicable compatibility information before completing their purchase.
2. Defective or Damaged Items
If you receive a defective or damaged product, we sincerely apologize for any inconvenience this may have caused. To facilitate a return and, if applicable, a replacement or refund, please follow these steps:
● Contact Us Promptly: Within 7 days of receiving your order, email our customer service team at info@neogreenherbs.com with subject line "Defective/Damaged Item - [Your Order Number]". Include clear photos of the issue and a brief description of the problem.
● Return Authorization: Upon receiving your email, we will review your case and issue refund.
● Shipping Instructions: Follow the return shipping instructions provided by our customer service team. In most cases, we will cover the cost of return shipping for verified defective or damaged items.
3. Refund Policy
For approved returns due to defects or damages, refunds will be processed within 14 business days of receiving and inspecting the returned item. Refunds will be issued in the same form of payment used for the original purchase and will include the purchase price plus any applicable sales tax. Shipping costs incurred by you for the original purchase will not be refunded unless the item was received damaged or defective.
4. Exchange Policy
Due to the nature of our operations, we do not offer direct exchanges.
We strive to provide accurate product information and high-quality merchandise. By adhering to our return policy, we aim to maintain a fair and efficient process for all our customers. Should you have any questions or require further assistance, please do not hesitate to contact our customer service team at customer@neogreenherbs.com or lizziezhang@neogreenherbs.com. We are here to help and ensure your satisfaction is our top priority.
Shipping Policy
1. Order Processing and Shipping Time
Processing Time: Once your order is placed, we strive to process it within 1-2 business days. This includes verifying your payment information, preparing your order, and ensuring it meets our quality standards.
Shipping Time: After processing, your order will be shipped via a reliable carrier and should arrive at your doorstep within approximately 5 business days. Please note that shipping times may vary depending on your location and any unforeseen delays caused by the carrier or weather conditions.
2. Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package in real-time. We recommend using this feature to stay updated on your order's delivery status.
3. Shipping Costs
Shipping costs are calculated based on the weight and destination of your order. Please note that we offer free shipping for orders over $100.
4. International Shipping
Currently, we offer shipping within the United States only. If you are located outside the US and interested in purchasing our products, please contact us at customer@neogreenherbs.com for more information and potential shipping options.